x111 takes the privacy and security of your personal information seriously. This Privacy Policy explains in clear terms exactly what data x111 collects from Pakistani players, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. x111 processes personal data lawfully, fairly, and transparently — as required by its international operating licence.
These six cards summarise x111's core privacy commitments. They do not replace the full legal text further down this page — please read the complete Privacy Policy in full.
As an x111 account holder, you hold the following rights over your personal data. These rights are enforceable and x111 is obligated to respond to valid requests within 30 calendar days.
1.1 This Privacy Policy ("Policy") describes how x111 ("x111", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "your", "account holder", "player") who register for, access, or use the x111 online gaming platform at x111.today.
1.2 x111 is committed to protecting the privacy of Pakistani players and all other users of the platform. This commitment is not merely aspirational — it is an enforceable obligation under x111's international gaming licence, which imposes specific data protection requirements on all licence holders as a condition of continued licence validity.
1.3 This Policy applies to all personal data x111 processes in connection with the x111 platform, regardless of the channel through which data is collected — including the website at x111.today, any x111 mobile application, email correspondence, Live Chat interactions, and telephone communications.
1.4 By registering an x111 account or by using the x111 platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein where consent is the applicable legal basis for processing.
2.1 For the purposes of this Privacy Policy, x111 acts as the data controller in respect of personal data collected directly from players through the x111 platform. As data controller, x111 determines the purposes for which and the means by which personal data is processed.
2.2 Where x111 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, and customer support platform operators — those third parties act as data processors and are bound by data processing agreements that restrict their use of player data to the specific purposes for which it has been shared.
2.3 Questions about x111's data controller status or data processing practices may be directed to x111 support via Live Chat or by email at [email protected].
3.1 x111 collects the following categories of personal data from players:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, CNIC scan/photograph | Registration, KYC verification |
| Contact Data | Pakistani mobile number, email address | Registration, account updates |
| Financial Data | JazzCash account number, EasyPaisa account number, bank account details, transaction history, deposit and withdrawal amounts | Cashier, payment processing |
| Gaming Activity Data | Game sessions, bet amounts, win/loss records, game type preferences, session duration, responsible gaming tool usage | Platform activity |
| Technical Data | IP address, device fingerprint, browser type and version, operating system, device identifiers | Platform access, fraud prevention |
| Communication Data | Live Chat transcripts, email correspondence, support ticket content, language preference | Customer support interactions |
| Location Data | Country and city-level location derived from IP address (not GPS tracking) | Fraud prevention, regulatory compliance |
| Marketing Preference Data | Communication preferences, opt-in and opt-out records for promotional communications | Account Settings, marketing interactions |
3.2 x111 does not intentionally collect sensitive personal data beyond CNIC information, which is required for identity verification under licensing obligations. x111 does not require players to disclose health information, religious affiliation, political opinions, or biometric data beyond the photograph contained within a CNIC document.
4.1 x111 collects personal data through the following mechanisms:
4.2 x111 does not purchase or receive personal data from third-party data brokers or marketing list providers for the purpose of targeting new players.
5.1 x111 processes personal data on one or more of the following legal bases:
6.1 x111 uses the personal data it collects for the following purposes:
7.1 x111 shares personal data with third parties only in the circumstances described below. x111 does not sell personal data under any circumstances.
7.2 All third-party data processors engaged by x111 are subject to contractual data protection obligations. x111 reviews the data protection credentials of material service providers before engagement and periodically thereafter.
8.1 x111 operates as an internationally licensed platform. As a result, personal data collected from Pakistani players may be transferred to and processed in countries outside of Pakistan, including the jurisdiction in which x111's gaming licence is held and the locations of x111's infrastructure and service providers.
8.2 Where personal data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that applicable under x111's licence jurisdiction, x111 implements appropriate safeguards to protect transferred data, including contractual clauses that impose equivalent data protection standards on the recipient.
8.3 By registering an x111 account, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan for the purposes described in this Policy, subject to the safeguards described in this section.
9.1 x111 retains personal data for the periods set out in the table below, or for such longer period as may be required by applicable law, regulatory direction, or ongoing legal proceedings:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years after account closure | AML licensing obligation |
| Financial Transaction Records | 5 years after account closure | AML / regulatory compliance |
| Gaming Activity Records | 3 years after account closure | Licensing obligation / dispute resolution |
| Communication & Support Records | 3 years after last interaction | Legitimate interests / dispute resolution |
| Technical & Log Data | 12 months from collection | Security / fraud prevention |
| Marketing Preference Data | Until withdrawal of consent or account closure | Consent |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming licensing obligation |
9.2 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be attributed to any individual. Anonymised aggregate data may be retained indefinitely for statistical analysis.
10.1 x111 uses first-party cookies and similar tracking technologies on the x111.today website for the following purposes:
10.2 x111 does not use third-party advertising networks, social media pixels, or cross-site tracking technologies on the x111.today platform.
10.3 You may configure your browser to refuse or delete cookies. Disabling strictly necessary cookies will impair platform functionality. Disabling other cookie categories will not affect your ability to access and use x111's core services.
11.1 x111 implements technical and organisational security measures appropriate to the sensitivity of the personal data it processes. These measures include:
11.2 In the event of a personal data breach that poses a risk to player rights, x111 will notify affected account holders and relevant regulatory authorities within the timeframes required by its licence conditions.
12.1 x111 is strictly an adults-only platform. The minimum age to register an x111 account and use the platform's services is 21 years of age. x111 does not knowingly collect personal data from individuals under the age of 21.
12.2 Age verification is conducted as part of the KYC process. Where x111 becomes aware or has reasonable grounds to suspect that a registered account belongs to an individual under the age of 21, x111 will immediately suspend the account, conduct an investigation, and permanently close the account if the suspicion is confirmed. Any personal data collected in connection with an underage account will be deleted following completion of any required regulatory reporting obligations.
12.3 If you are a parent or guardian and believe that a person under 21 has registered an x111 account using information within your control, please contact x111 support immediately via Live Chat or at [email protected]. x111 will treat such reports as urgent and respond within 24 hours.
13.1 x111 may send promotional communications — including bonus offers, new game announcements, and PSL cricket betting promotions — to players who have provided their prior explicit consent to receive such communications. Consent for marketing communications is obtained separately from acceptance of these Terms and may be granted or withdrawn independently.
13.2 Opt-out. You may withdraw consent for marketing communications at any time by: (a) updating your communication preferences in Account Settings; or (b) contacting x111 support via Live Chat or at [email protected]. Opt-out requests are processed within 5 business days. Withdrawal of consent does not affect the lawfulness of marketing communications sent prior to the opt-out request.
13.3 Regardless of marketing preferences, x111 will continue to send transactional and account-related communications — including deposit confirmations, withdrawal notifications, security alerts, and policy update notices — as these communications are necessary for the performance of the contract between x111 and the account holder.
13.4 x111 does not share personal data with third-party marketing companies for their own marketing purposes. All promotional communications are sent directly by x111.
14.1 To exercise any of the rights described in the "Your Data Rights" section above, you may contact x111 through the following channels:
14.2 x111 will acknowledge all data rights requests within 48 hours and provide a substantive response within 30 calendar days of receipt. Where a request is complex or x111 receives a high volume of requests simultaneously, the response period may be extended by a further 30 days, of which x111 will notify you within the initial 30-day window.
14.3 x111 will not charge a fee for processing data rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case x111 reserves the right to charge a reasonable administrative fee or decline to action the request. x111 will explain its reasoning in writing if it declines to action a request.
14.4 Identity verification may be required before x111 processes a data rights request to confirm that the request is being made by the account holder or a person authorised to act on the account holder's behalf. x111 will not fulfil a data rights request where it cannot verify the identity of the requestor to a reasonable standard.
15.1 x111 reserves the right to update or amend this Privacy Policy at any time. The current version of the Policy — with its effective date clearly stated at the top of the page — is always accessible at x111.today/privacy-policy.
15.2 Where changes to this Policy are material — meaning they significantly affect the way x111 processes your personal data or the rights available to you — x111 will notify registered account holders via their registered email address or via an on-platform notification prior to the changes taking effect. The notification will describe the nature of the material change in plain language.
15.3 Your continued use of the x111 platform after any amended Privacy Policy takes effect constitutes acknowledgment of the updated Policy. If you do not agree to any material changes, you should stop using the platform and contact x111 support to request account closure and deletion of your personal data, subject to x111's mandatory data retention obligations described in Section 9.
16.1 For all privacy-related questions, data rights requests, or concerns about how x111 handles your personal data, please contact x111 through the following channels:
16.2 x111 is committed to resolving all privacy concerns raised by players. If you submit a privacy concern and are not satisfied with x111's response, you may escalate the matter to x111's gaming regulator through the complaints procedure described in x111's Terms & Conditions.
Policy Acknowledgment: By using the x111 platform, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and processing of your personal data as described herein. For related legal information, please review x111's Terms & Conditions and Responsible Gaming Policy.
Your data is secure, your rights are protected, and x111's support team is available around the clock. Explore Pakistan's most trusted online casino — with PKR payments, cricket betting, and over 1,000 games.
Must be 21 or older to play. Gambling involves financial risk. Responsible Gaming